Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

We have two shipping methods available, that is, Standard Shipping which takes 3 - 7 business days, and Expedited Shipping which offers Next Business Day delivery throughout East Africa. For more detail, please review our Shipping Policy.

Do You Ship Internationally?

We ship to six countries within East Africa, that is, Kenya, Uganda, Rwanda, Tanzania, Burundi, and South Sudan.

How Long Will It Take To Get My Package?

Orders are fulfilled throughout East Africa within 7 business days. However, items sourced from international manufacturers can take up to 45 days to be delivered to your site.

PAYMENT

Which Payment Methods Are Accepted?

Available payment methods include Lipa Na M-Pesa, Bank Transfer, VISA/MasterCard Credit and Debit Cards, PayPal, and payment via Escrow Kenya. For more information, please Contact Us.

Is There A Cash On Delivery Option?

At present, only 100% payment with order payment is available.

Is Buying Online Safe?

Buying on the Blea is 100% safe because all your purchases come with a 14-day money-back guarantee. If you are not satisfied with your order we offer refunds. For more detail, please review our Return Policy.

What Do You Mean When You Say My Payment Is Guaranteed Using Escrow Service?

We use services from Escrow Kenya, among others, to facilitate safe & secure payments. Escrow Kenya offers buyer and seller protection for any online transaction. The Escrow holds the buyer's payment as the Blea fulfils the order and releases the funds to the Blea when the buyer confirms receipt of the items purchased.

What Happens If My Order Is Not Fulfilled?

If we are not able to fulfil your order, as per your specifications, you as the buyer will get a refund. For more detail, please review our Return Policy.

Can I Get A Tax Invoice For My Company For Online Purchase?

Yes, the tax invoice will be emailed to you upon order confirmation.

ORDERS & RETURNS

How Do I Place An Order?

To place an order, simply scroll through the main product catalogue page and add your items to cart. Click on the checkout link, and you’re good to go! Our representative will contact you shortly after to confirm your order, billing & shipping details.

Is There Any Limitation On The Quantity Or Amount Of Online Purchase?

There are no limitations. The quantity you can buy depends on the available stock of the items.

How Can I Cancel Or Change My Order?

To change or cancel your order/ purchase, we require that you Contact Us as soon as possible. For more details, please review our Return Policy.

How Do I Track My Order?

To track your order, simply login to your account on the Blea, click on the ‘Track My Order’ tab on the Dashboard. Fill-in your Order Number, and your order details will be provided.

How Can I Return a Product?

If you are not entirely satisfied with your purchase, we’re here to help. Simply Contact Us as soon as possible. For more detail, please review our Return Policy.

How Can I Get The Refund?

If your return is approved, we will initiate a replacement, or refund to your account (or original method of payment). You will receive the credit within a certain amount of days, mostly 14 days, depending on your bank’s policies.

BIM & BIM OBJECTS

What Are BIM Objects?

BIM objects are digital models of real-world products such as doors, windows, lighting fixtures, appliances & furniture, which are used by building designers in the creation of 3D models.

How Do I Add BIM Objects To My Project?

Select the product you’d like to use. On the Product Description Panel, select 'BIM Object Download'. The object will automatically download to your drive. To load an object to your project, open the project file you want to add the object to, then import the object from the location stored in your drive.

Which Software Do I Need To Open BIM Objects?

You can use any BIM authoring software used in building design, e.g. Revit, ArchiCAD, SketchUp, Navisworks, etc.

Why Do I Need To Register To Download BIM Objects?

Products specification may change from time-to-time, and we may send you updates of these changes and any other key changes in the Service. We are constantly innovating and refining the Service to provide you with the best possible experience.

How Do I Translate My Existing Product CAD Designs to BIM Objects?

We create BIM Objects using the highest BIM object standards. BIM objects on the Blea platform are hosted for free and are always accessible to designers. To get started on creating your BIM Objects, simply Contact Us and we’ll get you started.

Can I Get BIM Consulting Services?

We offer BIM consulting services. For more information, please Contact Us.

ABOUT OUR SITE

What Information Is Collected About Me When I Visit The Site?

We do not require any information for you to obtain access to any of part of our Site unless specifically stated. We may ask for specific information to provide a service to you, such as fulfilling an order. Information we may request include your contact details, shipping and billing addresses.

How Is My Information Used?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use the information to: communicate with you; and more generally to improve and optimize our Site to provide you with a more personalised experience. For more details, please review our Privacy Policy.
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