CANCELLATION, RETURN & REFUND POLICY
Thank you for your patronage at the BLEA.
If you are not entirely satisfied with your order/ purchase, we’re here to help.
Product Warranty
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. Any materially defective product will be repaired, replaced or refunded if :
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- The product warranty has not expired.
- The product is being used as intended; as described in the user manual supplied with the product.
Cancellation Policy
Once your order is confirmed, we immediately issue a Purchase Order to the manufacturer(s) to commence production/ processing. During this process, we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:
If you cancel your order 1 to 3 days after the order confirmation, you will be charged any applicable Bank fees before credit is issued.
If you cancel your order more than 3 days after order confirmation, you will be charged a cancellation fee before credit is issued.
If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.
Returns
Our return policy lasts 30 calendar days. You may return most new, unopened items within 30 days of delivery for a refund/ store credit. If 30 calendar days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer directly, but rather to us.
Our Logistics Agents will be available for inspection of the item in any return case. An agent(s) will examine the item to check whether the item is as per specification.
Refunds
Once we have inspected the item, we will notify you of the status of your refund within 48 hours after inspecting the item.
If your return is approved, we will initiate a replacement, or refund to your account (or original method of payment). You will receive the credit within a certain amount of days, mostly 14 days, depending on your Bank’s policies.
There are certain situations where only partial refunds are granted: (if applicable)
– Any item not in its original condition; is damaged, or missing parts for reasons not due to our error.
- Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your Bank account again. Then contact your Credit Card Company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at billing@bimlibraryeastafrica.com
- Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Shipping
You will be responsible for paying your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where the delivery site is, the time it may take for your replaced product to reach you may vary.
However, we will pay the return shipping costs if the return is a result of our error, i.e. you received an incorrect or defective item, etc.
Policy Effective Date
February 18, 2021.
Contact Us
If you have any questions on how to return items to us, please Contact Us.
Tel: +254-112-332-555.
