CANCELLATION, RETURN & REFUND POLICY

Thank you for shopping at the Blea.             

If you are not entirely satisfied with your order/ purchase, we’re here to help.

Cancellation Policy

Once your order is confirmed, we immediately issue a Purchase Order to the manufacturer(s) to commence production. During this process, we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

If you cancel your order 1 to 3 days after the order confirmation, you will be charged any applicable Bank charges fees before credit is issued.

If you cancel your order more than 3 days after order confirmation, you will be charged a cancellation fee before credit is issued.

If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.

Returns

Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Our Logistics Agents will be available for inspection of the item in any return case. An agent(s) will examine the item to check whether the item is as per specification.

Refunds

Once we have inspected the item, we will notify you on the status of your refund within 48 hours after inspecting the item.

If your return is approved, we will initiate a replacement, or refund to your account (or original method of payment). You will receive the credit within a certain amount of days, mostly 14 days, depending on your Bank’s policies.

There are certain situations where only partial refunds are granted: (if applicable)

– Any item not in its original condition; is damaged, or missing parts for reasons not due to our error.

  •  Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your Bank account again. Then contact your Credit Card Company. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at billing@bimlibraryeastafrica.com

  • Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Shipping

You will be responsible for paying your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where the delivery site is, the time it may take for your replaced product to reach you may vary.

Policy Effective Date

October 12, 2019.

Contact Us

If you have any questions on how to return items to us, please Contact Us.

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